Refund Policy

Overview

This Refund Policy explains how refunds work for paid purchases made through okayok.ai (Okay OK). It is a draft for clarity and is not legal advice. Product sites (OK Tools, OK Video, OK Images) may publish additional purchase terms.

Payments

Paid plans, credits, or one-time purchases offered on this site are processed by third-party payment providers. Prices, taxes, and currency are shown at checkout.

Eligibility

Unless required by mandatory consumer law or a specific promotion states otherwise:

• Unused digital purchases may be eligible for a refund if you request one within 14 days of payment and the purchase has not been substantially consumed.
• Consumed credits, completed downloads, or activated seats are generally not refundable.
• Duplicate or erroneous charges will be reviewed and corrected when verified.
• Subscription renewals — cancel before the renewal date to avoid the next charge; mid-cycle refunds are case-by-case.

How to request a refund

Email support@okayok.ai with:

1. The email used for purchase.
2. Order / transaction ID (from the payment receipt).
3. Reason for the request.

We aim to respond within a few business days. Approved refunds are returned to the original payment method and may take several days to appear, depending on your bank or provider.

Chargebacks

Please contact us before opening a chargeback so we can help resolve the issue. Unresolved abuse may lead to account suspension.

Governing law

Intended governing law: [Jurisdiction to be confirmed by counsel] (operator based in the People’s Republic of China), without limiting mandatory consumer rights.

Contact

support@okayok.ai · guoqiang.fu@okayok.ai

Disclaimer: Draft refund policy — have counsel review before relying on it for compliance.